Calling Card and Phone Card FAQ, Help and Advice

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Q. How do I find the cheapest phone card for the country that I wish to call the most frequently?

A.  Navigate to our Main menu page and select the country you are calling from and the country you wish to make phone calls to from the pull down menus and press the search button.
You will then be shown a selection of phone cards starting with the card that offers the lowest rates based on your criteria.

Q. How do I actually use a phone cards?

USING YOUR PHONE CARD IS A SIMPLE AS  A B C

A. First you dial your ACCESS CODE.

B. You will then be asked to key in your PIN NUMBER.

C. At this point most cards will inform you of your remaining balance and ask you to dial your desired number including any country codes.

FOR THE UK THE COUNTRY CODE IS 001144 OR +44

NOTE: Some cards may instruct you to press the hash (#) key after entering your desired number.

Q. When will I receive my phone card?

A. Your phone card details will be emailed to you shortly after receiving your order. You can then begin using it to make cheap phone calls to the UK and other countries straight away.

Q. Can I still save money on my phone bills if I use a mobile or cell phone to call overseas with these phone cards?

A. Yes. However, you will still be charged by your mobile phone's service provider for calling the phone card's local, 1300 or 1800 access number. eg: You have a Vodafone, Orange or Telstra mobile which charges 18 cents a minute to call the phone card's local access number and you want to call the UK which cost 4 cents a minute using a phone card - the total cost of your call to the UK using your mobile will be 22 cents per minute. 18 cents will be charged by your mobile service provider and appear on your mobile phone bill and 4 cents will be deducted from your phone card.

Q. What is the difference between 1800,1300 and Local call access?

A. Whenever possible you should usually try to use the local access number provided. Most cards usually have local access numbers in most capital cities in Australia. The local access number cost the same price as local calls i.e.: around 20 cents from a home phone or 40 cents from a payphone for each call. However, some cards may not cover all capital cities or you may be in a country area. In this case if there is a 1300 number provided you should try to use it. The additional per minute cost of using the 1300 number is usually cheaper than using a 1800 number but if you are calling from a payphone you will have to usually deposit coins into the payphone to use the 1300 number or if you are using a private telephone you will usually be charged the price of a local call. Please note that as phone card companies usually have different policies on 1300 and 1800 numbers the above are generalizations and there may be exceptions.  

Q. What is a connection fee?

A. Some phone cards have a connection fee which is a once off charge to your phone card for each call you make. If you tend to talk longer on each call it may be worthwhile to buy cards such as Global Dial, The Australian, Rate Saver, Likom etc. that have a once off connection fee for each call. This is because these cards may have a lower per minute rate. If you tend to make shorter calls it may be worthwhile to buy cards with no connection fee eg: Tell Me, Hello, Ephone, Go Talk, Smart Link, In Touch etc. Each card's connection fee (if any) is listed on our web site.

Q. What other cost should I be aware of when selecting a phone card or calling card?

A. Some phone cards may also have an additional surcharge for calling mobile phones in overseas countries.

Q. Can I use my phone card to call more than one country?

A. Yes, you can phone as many countries as you wish. Be sure you check the phone card rate for the country you wish to call as it will vary from country to country.

Q. Can I use my phone card to call from more than one country?

A. In some cases yes. As you look at the notes on each card on our search results page you will find out which cards can be used overseas. The rates do not tend to be a good as the rates offered to call overseas from Australia but they offer the convenience of being able to use one card in many countries. Some cards also offer a call back service to Australia where you can call Australia via toll free numbers from overseas.

Q. Might the rates change during the use of my phonecard?

A. Most service providers of phone cards reserve the right to change their rates without prior notice. At Phone Card Sales we try to update our rate tables, within a few days of being given official notification about these changes. We suggest that if you want the exact latest rates then you check these with the customer services number of the particular card in question. There is however no guarantee that rate will remain the same. We find however that rates changes are not frequent.

Q. Can I order and pay by post for my prepaid calling card?

A. Yes. You should go as far as the credit card screen and then print your details (we suggest you also make a copy for yourself). You can either send us your credit card details using the form or send us a cheque. Please note that cheques should be made payable to Phone Card Sales and marked not negotiable. We only accept Australian cheques.

Q. Will my phone card expire?

A. Yes. Cards tend to expire a certain number of days after first use. Typically this might be 3 to 12 months from first use. This information is usually provided on each card or on our terms and conditions page for each card. Alternatively, the customer service department of the card will be able to tell you.

Q. Can I usually get through to the countries I need to using my phone card?

A. Generally speaking the answer is yes. No telecom supplier can guarantee 100% up time, but vast majority of calls get through 1st time.

Q. Who do I speak to if I experience a problem with my phone card or calling card?

A. Simply contact us if you experience any problems with your phone card: CUSTOMER SERVICE

Q: Will my phone card work from any touch tone phone from home, hotel etc?

A: As a rule you may use from almost any touch tone phone. There are no guarantees. Some hotels may place a surcharge on free phone access. Although this is rare some hotels may bar the access number.  

Take a closer look at our phone cards